AChat Forum
Support => Slip of the pen (Report bugs) => Topic started by: zuzannah on September 03, 2020, 12:37:45 PM
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I'm a little browned off at the mo. >:(
I keep on getting a black screen all of a sudden when in a Meeting Place or in Room. And in lobby when in full screen.
Here I am just in a Meeting Place and Boom! Black Screen. This is happening whilst in Windowed Mode and in Full Screen mode. When it happens in full screen mode it's a catastrophe. There is no shortcut to bring the client back to windowed mode.
I thought I fixed the issue by selecting a few options in the Compatibility section of the properties for the Achat starter. But, I've just experienced it again. (windows 7 selected and run in Administrator mode).
DNS cache was cleared as is (Now) and reseted Network Adapters.
I am now trying something else now with the Reduced Colour mode to 16 bit (65526 colours) and high DPI scaling override set to Application. BTW, I have no idea what these things really mean, I'm just messing about with them.
My spec is Win 10 (latest version) and an AMD RX580 Vid card. My suspicion is the Video card.
If there is anyone out there with an Nvidia Card and having the same trouble ? And is there anyone out there with an AMD card NOT having this trouble. Can you please say so.
Thanks.
I'll post again if the settings I've got now work.... and will if they don't.
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Hey Zuz. This happens to me in summer and I have a Nvidia GForce Experience graphics card.
Sorry you are having a difficult time and wish I was tech savy enough to try to offer assistance.
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I get it all the time too. No rhyme or reason.
I play with it windowed. I have never tried it full screen to see if it wouldnt do it
but then I have some sessions and it never happens.
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Just got the black screen again. And i was full screen as well.
Looks like everything I do I get the same result.
Are either of you playing it through Steam ? I have an account there and it's the only thing I haven't tried yet.
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I have never played it thru Steam.
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Hey Zuz
Just a suggestion....
Maybe have a word with T? He's a programmer. Might be able to offer some helpful advice?
Maybe you've already asked...just thought it may be helpful.
See you around chubby bum ;) :P ;D
meh
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Hmmmmmmmmm >:(
I think We have had a chat about it.
But I think I might have fixed it. Only might. When I run anything from steam and when I've looked on the internet first or even just started up my P.C. the games go black screen. I restart and everything is ok. The games run as they should. I know weird.
And it's the same here. Going to try it now.
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Over the last few days this has been occuring every time I've logged in. Ok, I haven't restarted my P.C. everytime.
What I have found is, if I restart and go full screen, it is ok for a while and then BANG it goes black. The thing is, that when this happens the Maximize / Minimize bar across the top stays visible. So I can at least go back to Windowed mode.
If I don't restart after doing something beforehand the said bar disappears as well and I have to get the Task Manager up to close ACHAT down. That's is the only thing that seems to work for me.
But, I don't really trust it, to go in room with full screen, which is a shame.
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bummed getting black screened in all the Cities this Morning ugh
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I have a black screen on all city locations, :-\
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I hope it is a huge update of game and not a big iusse.
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The cities have been dark all day long.
Zuz has mailed the Ateam, and I'm sure others have too, so hopefully, whether it be an update or a technical issue, things will be back to normal soon.
In the meantime just use the Lobby to chat..get together in a room or visit the forum and browse the threads...even post something yourself.
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Ok there is a problem with the Meeting Places. But, there is a bigger issue here.
People, as well as myself are getting black screens in room and (when the meeting places are working) in there too.
Big issues here people.
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I don't know, for me all ok in rooms. I have not black screen there. I checked another time public places and it changed nothing.
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Going in room is intermittent. But when it does happen, (and usually it does) it's a pain in the ass.
Also when in a Meeting Place, especially when I'm in full screen mode it's a total pain in the ass.
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All the public rooms are showing a black screen.
I have reported it to support.
When i get an answer I'll let you know.
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As of 10 am this morning (U.K Time) they're back up.
Thank you.
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Achat did respond to me but you all know already the problem has been fixed.
Sat, 26 Sep at 09:50
Hi,
thank you for the feedback, we have corrected the problem.
Regards,
AChat support
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This morning I've been trying a few things trying to remedy this issue.
Searching online "Black screen in Apps". There isn't much there. But, I have found something.
This is what I've found :-
Sometimes, you may see a black screen as a result of Windows 10 losing its connection with the display. You can use the Windows key + Ctrl + Shift + B keyboard shortcut to restart the video driver and refresh the link to the monitor.
I've tried this in full screen mode and it doesn't work. Windowed mode did work. When i say did work, the time I tried it in winter (just) it worked. But, I suspect it's intermittent. When I'm on again I'll give it another bash.
Strange thing about going full screen. When it does go black screen it comes back for a while and then black again (flashing on and off). But, when it does go black my monitor makes a screaming noise.
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OK, I might have sussed it.
I've been in a meeting place for quite a long time tonight, not in full screen though and I haven't had a black screen all night. I'm going to do more testing though first, fingers crossed.
It might just be coincidence. So, I'm not getting my hopes up. Or, it might even be a fix from the Devs.
I'll keep you posted. ::)
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I've been trying something now for quite a while, a setting within windows that is automatically turned on. Turned on because it's recommended. That's why I haven't mentioned it.
With this setting turned off I have had only a few black screens since my last post on this thread, instead of half a dozen one after the other.
Instructions Below.
1. Goto Settings.
2. System.
3. Power And Sleep.
4. Additional Power Settings (on right hand side of screen).
5. Choose what the power buttons do. (Left hand side).
6. Change settings that are currently unavailable. (Un-greys the options + requires been a Administrator)
7. Un-Check Turn on Fast start up.
You might have to restart. (I can't remember, Sorry).
My P.C takes a longer amount of time to load, (Not that much difference though). BUT, What i have noticed as well is that when I start a game through Steam I don't get any black screen at all when it is loading up. So, I don't have to restart my P.C every time I want to have a go at something.
So there it is. It might just be coincidence that this has happened since I've changed this setting, or my Video Drivers have removed the problem. But, it's worth a try.
Before you do it though. I take no responsibility if anything goes wrong ::) It hasn't on mine. I've had this setting on now for a long time, over two weeks now.
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It happened twice yesterday. >:(
Restarted video driver and on the second go it didn't happen again.
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All public spaces are black screen as of 1345 GMT 09/12/20.
have sent a ticket to Support...no doubt others have too.
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Maintenance !
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1540 GMT All public spaces seem to be back up and working fine
TY Achat
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Yw Sonia...hihihi.. ;D ;D ;D