Hi Apollo,
Welcome back to forum.
I hope whoever the abuse was directed at, recorded the bad behaviour and reported it so the offenders can be banned.
Rather than a Moderator, I think that everyone should have an ignore button, that “poofs” the offenders out of your VL completely. That way no one can see or hear the rubbish they spout.
Moderators would need to be around the public rooms 24/7 and then could be accused of taking sides or abusing their powers.
Everyone having a personal ignore and “poof” button would solve that issue and give victims the power and satisfaction of dealing with the matter there and then.
Later on, when things had calmed down, they could always remove the “ignore” for second chances if they wished.
Persistent offenders would find Achat very empty.