Solved: Still unable to login!

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This topic has 32 replies, 19 voices, and was last updated 15 years, 7 months ago by Rab.

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April 7, 2009 at 12:38 am #9085
awhwrw
Participant
I am still unable to log in when I load the software. I get check internet connection.
I have checked the firewall and Achat is allowed through. I have also checked with the phone company and I have ADSL with good bandwidth. I have also played with all the settings I can think of.
Can you help!!!!!

I have this same exact problem? are there any solutions?
April 9, 2009 at 7:48 am #9084
tom
Participant
What kind of devices do you use to connect to the internet? Modem? Router? Anything else?
AChat uses other protocol than Internet Explorer or an ftp program, so the settings of these devices can cause the problem.

Anyway, we have uploaded a new package with improved Vista compatibility on April 08, 2009, I suggest to uninstall the existing version and install the new package just to be sure that the automated version upgrader works well.

Regards,
Tom
April 16, 2009 at 7:39 am #9086
Rab
Participant
What operating system do you use?
Do you have a router, what type?
If you start AChat, what message do you see?
Does the “auto upgrader”, which is called immediately after program start, sends an error message?
May 9, 2009 at 12:42 am #9091
sandra_vk
Participant
i have login problem too today,and i dont know why.
is necessary open ports??
May 9, 2009 at 4:42 am #9092
Dylanio
Participant
The usual..it wont let me log in..”login failed! check ur internet connection!” i followed everything i can, idk what to do..i reinstalled the new version and everything..plz help..its getting very frustrating and im really looking forward to using this..im using Vista if that helps..and when i go to make exceptions for what can get through my firewall, i dont see the protocol thing there anywhere so..plz help
May 9, 2009 at 4:57 am #9087
Sandyspinner
Participant
I am having the smae problems right now. I can not log in my login fails and it ssay not internet connection Why is that

some one Plz Help
Correct this problem

THanks I am bored siting here all bymeyslef is girl is bored and wanna play

Thanks Sandy
May 9, 2009 at 6:09 am #9088
Rab
Participant
We had a server problem, sorry, it should be Ok now.
May 9, 2009 at 6:11 am #9089
Rab
Participant
We had a server problem, sorry, it should be Ok now.
May 9, 2009 at 8:34 am #9090
Sandyspinner
Participant
Thank you Rab

Kisses!!!
got a special session if you show up

Thanks for your help

wink wink wink
♥♥♥♥♥♥♥♥♥♥♥♥♥♥
Sandy
♥♥♥♥♥♥♥♥♥♥♥♥♥♥
May 9, 2009 at 3:03 pm #9093
Dylanio
Participant
oh alright ^^ thanks very much, and keep up the good work!
June 23, 2009 at 1:38 pm #9094
shehan
Participant
I am still unable to log in when I load the software. I get check internet connection.
I have checked the firewall and Achat is allowed through. I have also checked with the phone company and I have ADSL with good bandwidth. I have also played with all the settings I can think of.
Can you help!!!!!

I just downloded it and it gives me the same error. I tried disabling firewall but didn't solve the problem. I am using an ADSL modem to connect on XP.
June 23, 2009 at 7:16 pm #9095
direktor-
Participant
I have a connection problem…when I press log in the message “login failed!check youre internet connection!” appears.
can you help me?
thanks!
June 24, 2009 at 5:52 am #9096
sigismond
Participant
same problem here
June 24, 2009 at 9:18 am #9097
tom
Participant
Hi,
to say more about the connection problem we have to know a bit more about the hardware components of your net connection, so please try to answer the following questions:

– do you use a router?
– if yes, can you adjust/have you ever adjusted the router settings?
– is the firewall or any type of security settings enabled in the router?
– do you have wireless connection with a router? or with another device?
– is your connection direct to the internet, or is your computer the part of a smaller LAN (e.g. office)
– do you use a proxy server?
– have you ever played other online games?
– if yes, which one, and was it running without problems on your computer and net connection?

Regards,
tom
June 24, 2009 at 10:27 am #9098
GodfatherMD
Participant
hello people!!!
i'm from ukraine!!!
and i have qestion!!!
does achat soport in ukaine,couse it wrights me that it is connection error!!! ???
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