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The forums › Got any problems running AChat? › Upgrade failed

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  • January 20, 2010 at 6:28 pm #12847
    Suriban
    Participant

      One more thing; it seems to download just fine but when it gets to extracting compressed files is when I get the error message…

      I think this damn firewall is doing more harm than good.

      January 20, 2010 at 9:34 pm #12848
      tom
      Participant

        I don't think that is the firewall… could you please send us the file versionupgrade.log from upgrade_dir of AChat? Can you find the directory?
        If yes, where is your AChat client installed to?
        tom

        January 20, 2010 at 10:12 pm #12849
        Suriban
        Participant

          This is all it says in versionupgrade.log

          Checking version and updating as needed…
          Local release: 1
          Server release: 1
          Local version: 45
          Version on the server: 46
          Downloading upgrade_dir46.7z
          Cannot open extract log for reading!!!
          Could not collect decompressed files !!!

          Do you still want me to send it? Should I post what it says in extract.log as well since it says it can't open it?
          I'm pretty sure I left AChat install in the default location when I installed it and I've never had problems upgrading before.
          In Vista it's in the ..AppDataLocalAChat folder

          January 24, 2010 at 5:50 pm #12850
          gingerteri
          Participant

            I get the same error message and i am running 64bit win XP

            January 25, 2010 at 1:22 pm #12851
            Suriban
            Participant

              This is so annoying. Now there has been an update again and I can't get it. There are threesomes now? 😮
              Please tell me what I should do to fix this problem.

              January 25, 2010 at 1:47 pm #12852
              Nicoquin
              Participant

                did you try to uninstall, reinstall ?

                January 25, 2010 at 3:59 pm #12853
                tom
                Participant

                  One possible reason can be, that you use another Windows user, than you have used when AChat was installed.
                  tom

                  January 25, 2010 at 8:21 pm #12854
                  Suriban
                  Participant

                    Thanks for the suggestions but as odd as it sounds, it was the firewall :-

                    Tried uninstalling/reinstalling AChat and still the same problem.

                    Disabling the firewall wasn’t doing anything so I gave up and completely uninstalled and now it’s working.

                    Updating fine now, and looking forward to trying some 3somes

                    ;D

                    January 26, 2010 at 12:50 pm #12855
                    tom
                    Participant

                      Thank you for the info!

                      Just to understand it better: what have you completely uninstalled? Did you have separated firewall program? (Windows has its own built in firewall.)
                      I am asking because the upgrade program uses only simple download, so if you can browse and download the upgrade should actually work… (except the case I have mentioned)

                      tom

                      January 26, 2010 at 1:38 pm #12856
                      Suriban
                      Participant

                        It was a separate firewall called Sunbelt Personal Firewall
                        http://www.sunbeltsoftware.com/home-home-office/sunbelt-personal-firewall/

                        I didn't have the Windows firewall activated when I upgraded but I have had no problems with that previously.

                        Sunbelt is a very tricky firewall: Once I clicked the “go to shop” button in AChat and because it tried to open my browser the firewall thought it was an ad and blocked it. Then every time i tried to go to the shop, even manually typing the address or navigating through the site, it thought it was an ad and blocked it. I had to disable the firewall to shop too  :D

                        I'm sure there was some way to stop it treating the updates as unwanted changes to a program and the shop as an ad but it was pissing me off in other ways too, so it's best for me to get a new firewall. I hope that answers your question.

                        January 26, 2010 at 5:57 pm #12857
                        tom
                        Participant

                          thank you very much for the info  :)
                          it will help us to solve reported problems!
                          tom

                          January 26, 2010 at 6:29 pm #12858
                          Suriban
                          Participant

                            No problem, glad I can help :)

                            And it should be noted that this is really the first problem I've had with AChat since I started using it months ago. So thanks to the AChat staff :)

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                          The forums › Got any problems running AChat? › Upgrade failed