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Messages - hebe_x2

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Got any problems running AChat? / Re: Why is support ignoring my purchase activation request?
« on: May 17, 2021, 04:29:22 AM »
Quote from: tom on May 16, 2021, 09:37:28 AM
Sorry for the delay, as much as I know the problem was solved.
Tom

Thank you Tom. The problem is finally resolved.

And thanks to everyone who tried to help me, especially Corina_33 and Vaughan, I really appreciate your help.

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Got any problems running AChat? / Re: Why is support ignoring my purchase activation request?
« on: May 15, 2021, 03:06:17 PM »
Thank you Corina_33 and Vaughan for responses,

I guess I didn't explain the situation very well, let me clarify some points:

1. Yes, I know AChat is free and we don't need a subscription, but I paid to buy A$.
2. I have checked my A$ balance and recent transactions, but nothing has changed.
3. There was also no response from the support team.

Something went wrong with the payment and the transaction was declined, after which I contacted CCBIll support and they approved the transaction. They also provided me with an “Order ID” and told me that I needed to activate my purchase by contacting AChat support and giving them an “order ID”, which I did.

And so far there has been no response from them, although they only had to make sure that my payment was correct (find the payment document by "Order ID" and check the status) and transfer A$ to my account.

3
Got any problems running AChat? / Why is support ignoring my purchase activation request?
« on: May 14, 2021, 09:32:32 AM »
I bought a subscription through CCBill but the transaction was not successful, then I contacted CCBill support and they approved the transaction.
Also, they provided me with a "Subscription / Order ID" and told me that I needed to contact AChat support to activate my purchase.

I sent several emails to "achat.support@gmail.com", and also contacted him twice through the support form on this site, explaining the situation to them and providing all the information.

Today is the third day, but I still have not received an answer from them, why did they ignore me?

What else can I do to contact them?
Can I contact them by phone?

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