Upgrade failed

[Suriban]

One more thing; it seems to download just fine but when it gets to extracting compressed files is when I get the error message…

I think this damn firewall is doing more harm than good.

[tom]

I don't think that is the firewall… could you please send us the file versionupgrade.log from upgrade_dir of AChat? Can you find the directory?
If yes, where is your AChat client installed to?
tom

[Suriban]

This is all it says in versionupgrade.log

Checking version and updating as needed…
Local release: 1
Server release: 1
Local version: 45
Version on the server: 46
Downloading upgrade_dir46.7z
Cannot open extract log for reading!!!
Could not collect decompressed files !!!

Do you still want me to send it? Should I post what it says in extract.log as well since it says it can't open it?
I'm pretty sure I left AChat install in the default location when I installed it and I've never had problems upgrading before.
In Vista it's in the ..AppDataLocalAChat folder

[gingerteri]

I get the same error message and i am running 64bit win XP

[Suriban]

This is so annoying. Now there has been an update again and I can't get it. There are threesomes now? 😮
Please tell me what I should do to fix this problem.

[Nicoquin]

did you try to uninstall, reinstall ?

[tom]

One possible reason can be, that you use another Windows user, than you have used when AChat was installed.
tom

[Suriban]

Thanks for the suggestions but as odd as it sounds, it was the firewall :-

Tried uninstalling/reinstalling AChat and still the same problem.

Disabling the firewall wasn’t doing anything so I gave up and completely uninstalled and now it’s working.

Updating fine now, and looking forward to trying some 3somes

;D

[tom]

Thank you for the info!

Just to understand it better: what have you completely uninstalled? Did you have separated firewall program? (Windows has its own built in firewall.)
I am asking because the upgrade program uses only simple download, so if you can browse and download the upgrade should actually work… (except the case I have mentioned)

tom

[Suriban]

It was a separate firewall called Sunbelt Personal Firewall
http://www.sunbeltsoftware.com/home-home-office/sunbelt-personal-firewall/

I didn't have the Windows firewall activated when I upgraded but I have had no problems with that previously.

Sunbelt is a very tricky firewall: Once I clicked the “go to shop” button in AChat and because it tried to open my browser the firewall thought it was an ad and blocked it. Then every time i tried to go to the shop, even manually typing the address or navigating through the site, it thought it was an ad and blocked it. I had to disable the firewall to shop too 

I'm sure there was some way to stop it treating the updates as unwanted changes to a program and the shop as an ad but it was pissing me off in other ways too, so it's best for me to get a new firewall. I hope that answers your question.

[tom]

thank you very much for the info 
it will help us to solve reported problems!
tom

[Suriban]

No problem, glad I can help

And it should be noted that this is really the first problem I've had with AChat since I started using it months ago. So thanks to the AChat staff

[Author]

Posts