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[Echo4U]

I also forgot to mention that I instructed my administrators to routinely observe(invisible, typically Point of View monitoring) new players at random times. The purpose was not to target people unfairly, but to identify disruptive behaviour early before it negatively affected the wider community.

If there were repeated community concerns about a player, or if administrators directly observed behaviour that was clearly disruptive, immature, harassing, or intentionally provocative (CHILDREN), action would be taken instantly, admins had ban powers. the player’s GUID would be banned immediately to protect the server environment and the community experience.

However, we still maintained a fair appeal process. Players had the ability to visit the website and submit a support ticket, and in some cases a trusted, long-standing community member could vouch for them. If appropriate, bans could be reviewed or removed, while accounts could also be flagged internally for further monitoring if concerns remained.

The overall goal was simple: maintain a stable, respectful, and enjoyable environment for the majority of players as people time was invested in there creations in the open world, much like people time in invested into achat in the form of money.

This is the kind of active moderation system that I believe Achat is currently lacking. There should be trusted moderators actively present in-game, equipped with the proper tools to investigate reports in real time, monitor disruptive behaviour, and take immediate action when necessary — including temporary suspensions or account bans where justified, reviewed by admin or AI at the very least

At the moment, from a customer perspective, that level of active moderation and visible enforcement does not appear to exist

[Echo4U]

to Vaughan Moderator. and Administration.

are you going to do your jobs this time, you can see there is serious concerns by Lizka and jennifer6969. or are they both wasting there time like you did with my case, will you just hit the delete button like you did with the Tomoeko and Julie_M (“Sisterhood of = Geisha” group and other associations thy might have) are you just going to brush it all under the Achat carpet thats already so overloaded with buried issues to the point that the carpet has developed topography. are we going to have to AGAIN redrawing contour lines on maps to compensate for the ever growing mound of ignored issues under the Achat carpet, were soon going to have to name it “Mount Vaughan”(now visible from low Earth orbit)

Again, people are reporting one another here, and from what I can see this situation has now been dragging on for over a month. What is taking so long to provide Jennifer6969 and Lizka with a resolution as paying customers?

I remember previously mentioning that I used to be the Head Admin for an Arma2 DayZ Epoch community that hosted seven worlds with thousands of users. My entire thread was deleted simply because I suggested what is, quite honestly, an obvious solution.

Why not use your server chat logs — whether that is server.log, chat.log, console.log, latest.log, gameserver.log, or whatever format your servers use — and have AI review them to identify what is happening? AI could easily analyze reports, conversations, harassment patterns, and violations far more efficiently than leaving situations unresolved for months. This would help ensure that paying customers receive proper support and fair treatment.

The Terms of Service should not only protect Achat as a company, but also protect the paying customers who financially support the platform. Accounts here hold real monetary value, yet it increasingly feels like moderators and administrators are either unable or unwilling to properly investigate situations.

At this point, it raises the question: are chat logs even being stored at all? Because if they are not, then that means a game with an active income stream has no proper logging system to protect its own customers, community, or revenue.

When I ran the Arma2 DayZ Epoch servers, I personally funded much of the operation out of pocket. Despite having far less income and resources, we still maintained extensive logging systems including:

Chat logs
Kill and impact logs
NPC spawn logs
Server crash logs
Login and logout records

All of these were retained for up to 12 months. So it is difficult to accept arguments about storage limitations or technical impossibility as you have a huge income stream.
We were operating seven large, open-world servers that were significantly more complex than Achat, funded mainly through small community contributions of around £30–£50 per month at most, most of came from my pocket. Yet we still managed to implement systems that protected both the server and ALL its players with in minutes usually, 24hours rarely, NEVER days nor months. we had a completely drama free community.

One of the abilities I granted to all administrators was the ability to become invisible in-game. This allowed staff to discreetly observe players, monitor situations directly, view live chat interactions, and investigate reports properly without disrupting gameplay.

We also maintained full backup systems across all seven worlds. If a hacker or griefer entered the servers and caused large-scale destruction — including damage to player creations that represented many hours of invested time — the servers could automatically roll back to the latest backup within minutes if abnormal destruction was detected. Manual rollback functionality was also available exclusively to the Head Admin, which was myself.

In addition to this, we had:

Automated alert systems sent directly to my email
Remote server management through smartphone access
Remote backup, shutdown, restart, and rollback functionality
Full access to logs and server monitoring through a web interface

The point is simple: we were able to build and maintain all of this with virtually no income stream. Most of the server costs came directly from my own pocket because of my passion for the game and the community. We did not require a profitable business model to implement systems that protected players and maintained accountability.

Given that Achat operates with an active revenue stream and paying customers, it is reasonable to expect similar — or significantly better — levels of moderation tools, logging systems, customer protection, and administrative oversight, yet there appears to be little to no visible infrastructure protecting paying customers never mind keeping kids off the platform. There do not seem to be proper investigative tools, active moderation systems, invisible in-game moderation presence, or meaningful monitoring capabilities. From a customer perspective, it feels like there is no effective protection or accountability in place at all.

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