Hi Michelle,
I have several little niggles with Achat lately which I know is Achat not me, as some days are fine.
I have taken awhile to load a public room, greeted with the blue loading screen and promptly crash out the game. A reboot seems to fix it for a while.
and
I have a lights out in public rooms several times and it has happened once in private… everything is black except the chat box and names.
All seem to happen for no reason and also clear for no reason.
When it gets too bad, we have another place to go.
I think their Servers / Game are unstable at the moment because of the updates they are completing or preparing. Sometimes, it works a treat, other days are not so good.
Just keep reporting these issues weekly to support and publish their answer here. This is so other members are made aware in case they develop the same problems.
Thanks & Happy Achatting.
